Reporting Concerns

If you’re ever concerned about the safety, health, or wellbeing of a child, no matter how small or uncertain it may seem it’s important to speak up. Trust your instincts. Even the smallest observation can make a difference.

Reporting a concern isn’t about blame; it’s about protection, care, and doing what’s right. When we act early, we create a stronger safety net around children and show them that the adults in their world can be trusted to listen, believe, and respond.

Concerned that a child may be at risk of abuse, neglect or harm?

In an emergency or if someone is at immediate risk of harm, call 000 for the Police. If you need non-urgent Police Assistance, please call 131 444.

We encourage any concerns relating to the safety, health or wellbeing of a child or children at a Sesame Lane centre to be reported to us. Concerns can be reported by:

1 Speaking to the Service Manager

2 By contacting our Area Manager Team at Sesame Lane Head Office via telephone on (07) 3480 8000

3 By writing to us via email to: protect@sesamelane.com.au

You can choose to remain anonymous, but it would be of great help if we could contact you for more information about your concern. If you report a concern to Sesame Lane, we will make sure the right person is informed so we can respond appropriately. Some concerns may also be reported to the relevant regulatory authority or law enforcement agency in accordance with legislative reporting obligations.

Need more help?

Report your concerns. If you have a reason to suspect a child is experiencing harm, or is at risk of experiencing harm, you can report your concerns to the relevant authorities in your state.

National Sexual Assault, Domestic Family Violence Counselling Service: Phone 1800RESPECT or 1800 737 732 24 hours, 7 days a week.

Kids Helpline on 1800 55 1800 – 24 hours, 7 days a week.

Lifeline on 13 11 14 – 24 hours, 7 days a week.