Q.Delivery and Collection Policy

Sesame Lane views parents as partners and we work together to make arrivals and departures relaxed and happy. All children have the right to experience quality care in a safe environment – including transitions from the service to home. 

The Education and Care Services National Law Act 2010 requires that providers only release children to authorised persons. The enrolling parent or authorised person who brings the child to Sesame Lane or collects them must report directly to an Educator and sign in or out through our electronic Kiosk.  Each authorized person is issued their own personalised code for the Kiosk, which should nto be disclosed to anyone.

Families who do not complete the attendance records will not be eligible to claim Child Care Benefit.
Contact us to view our Delivery and Collection Policy in full.

Q.Nut-Free Policy

We are dedicated to safe and supportive care – and the health and wellbeing of children is paramount. 

As a precaution and for the peace of mind of all parents, all Sesame Lane Services are entirely nut-free. 

In the case of celebrations or events where families kindly bring in cakes or other food, we ask that these are prepared nut-free also.

Q.Illness Policy
A. At the heart of everything we do at Sesame Lane is your child’s wellbeing. We are committed to providing a healthy environment free from the risk of infection/illness. Sick children and staff, as defined below, should not be admitted to the Service. 
Exclusion criteria
  • Ear, eye or discoloured nasal discharge;
  • An undiagnosed rash;
  • High temperature (see High Temperature Indicator below)
  • Infectious sores or diseases (children need a Doctor’s clearance before re-admittance)
  • Vomiting and/or abnormally loose bowel actions for that child (exclude for 24 hours after last bout).   
  • Any obvious signs of ill health (children with asthma – obvious difficulty breathing, barking cough, rib retraction etc.)

If a child becomes unwell while in our care, parents/guardians will be notified and asked to collect the child as soon as possible. Children in education and care services are at greater risk of catching coughs and colds because of increased exposure to infections in the group setting. We will educate children and families about hand hygiene and respiratory etiquette to safeguard against the risk of infection.

Contact us to view our Illness policy in full.

Q.Medication and Medical Conditions Policy

Your child’s wellbeing always comes first at Sesame Lane – especially in regards to administering medication to children, or supervising older children self-administering medication. Administering medication to a child is considered a high-risk practice and legislative requirements are strictly adhered to.

Parents/guardians should consider whether their child who requires medication is well enough to be at the Service, and keep the child at home if unwell. Medication must be given directly to an Educator and not left in the child’s bag or locker. All prescribed medications must have the original pharmacist’s dispensing label or full details provided by the doctor. All medication is stored safely out of reach of children, but readily accessible to personnel in accordance with requirements.

A ‘Medication Authorisation Form’must be completed by the guardian to allow administration of any medications to children.

Certified supervisors/Educators/staff are not medically trained and therefore cannot diagnose appropriate treatment. Consequently, Educators/staff will not:

  • Administer medications to children without written parental/guardian authority;
  • Administer non-prescribed medications that are required for more than one day without written medical authority;
  • Perform any treatments without first receiving appropriate professional training;
  • Accept a child with special health needs without a risk minimisation (Health Management Plan) plan being completed on enrolment of the child;
  • Accept a child for care without their prescribed special needs medication.

Contact us to view our Medication and Medical Conditions policy in full.

Q.Payment of Fees Policy

All are welcome at Sesame Lane and we strive to provide an inclusive, compassionate environment for families. The setting and payment of fees takes into account all relevant guidelines and legislative requirements. 

Sesame Lane understands the importance of maintaining accurate fee statements and providing clear information to families on fees payment processes. 

In regards to the payment of fees, the following rules apply:

  • Families will be given a minimum of 14 days’ notice of any fee increase.
  • Families are required to pay fees at least 1 week in advance.  A dated receipt will be provided by email each week unless otherwise requested by the guardian.
  • Family accounts that are in arrears at 11am Friday will be issued with a late fee, which is added to their weekly account.
  • Families who elect to book full-time or part-time places are required to pay fees on public holidays if the holiday falls on their normal day of care.
  • Families with children under 7 years, seeking Child Care Benefit (CCB) for the first time, will be required to meet the Australian Government’s immunisation requirements. 

Rules governing overdue fees and late collection fees also apply. Parents/Guardians with overdue fees will be encouraged by the nominated supervisor/coordinator to discuss any difficulties they may have in meeting payments and make suitable arrangements to pay.  

Contact us to view our Payment of Fees policy in full.

Q.Sleep and Rest Policy
A. Our Happy Healthy Learners need their rest, which is why all Sesame Lane services observe rest time between 12-2pm. Rest doesn’t necessarily mean sleep, though. Not all children sleep during this time – especially the 4-5 year olds. 

Children who do not need a sleep – or whose parents request they don’t nap during the day – are given quiet ‘downtime’ activities to refresh their little bodies and minds.

Contact us to view our Sleep and Rest Policy in full.
Q.Sun Protection Policy

Young children have very little skin pigment (melanin) to protect them from sun exposure and Sesame Lane has a duty of care to ensure that appropriate sun protection practices are observed. It’s part of our commitment to wellbeing. Research indicates that childhood sun exposure is an important contributing factor to the development of skin cancer later in life, with the majority of damage occurring in the first five years of life.

As such:

  • Parents/guardians are encouraged to apply sunscreen to their children’s skin prior to drop off.
  • Children who do not have hats with them will be asked to play in an undercover area.  
  • We recommend shirts that cover the shoulders, sleeves that are at least elbow length and longer-style skirts and shorts.
  • Outdoor play (unrestricted) may take place between 10 am and 3 pm, provided the UV index is low (<3).
  • Sunscreen is provided at our Services. SPF 30+ sunscreen is provided for use by all children, staff and visitors. 

Contact us to view our Sun Protection Policy in full.

Q.Water Safety Policy
A. The safety and supervision of our Happy Healthy Learners is paramount when in or around water. Children will be supervised at all times during water play experiences. Children’s play areas will be checked each morning to ensure that no containers or pools of water are accessible for children. If rain occurs during the day, outdoor play areas will be checked for safety prior to the children entering the outdoor environment.

The children will have access to drinking water from bubblers and water will be supplied at mealtimes. Water containers must always be securely sealed and cleaned thoroughly each day. Educators will ensure water troughs or containers for water play are filled to a safe level. These activities will be supervised at all times by adults and containers or troughs will be emptied onto garden areas after use. 
Q.Children’s Clothing, Comfort and Footwear Policy
A. Happy, Healthy Learners need comfortable and appropriate clothing and footwear to protect them from injury and sun exposure while promoting self-help abilities. All Educators will ensure children in care are dressed appropriately and comfortably for play and sleep, taking into consideration each child’s age and stage of development, culture and family practices.

Soiled/wet clothing will be placed in plastic bags and stored in bathroom areas or the laundry, out of reach of children, to be returned to the parent when they arrive to collect their child. Parents are asked to name each piece of their child’s clothing and shoes, to avoid loss or any mix-up in clothing. 

Avoiding clothing hazards
Young children can be strangled by items of clothing or jewellery. To prevent this happening: 
  • Choose clothing without ties or ribbons, and avoid crocheted jackets that may pull tight around a baby’s neck.
  • Avoid necklaces and other jewellery that can pull around a baby’s (or young child’s) neck.
  • Be aware of cords and strings on clothing e.g. parkas and hooded jumpers than can catch on play equipment or furniture.
  • If using a dummy cord, make sure it is no longer than 10 cm.
  • Sun protective clothing
  • Educators, students and volunteers will role model appropriate clothing at all times – including sun hats. 
  • Wide brimmed or legionnaire style hats are recommended. Cords, drawstrings and toggles are not to be worn unless a safety release mechanism is attached to the cord. 
  • Children will be required to wear clothing that will provide protection from harmful UV rays in the warmer months. 

During messy play
  • Children should have at least one complete change of clothing, including adequate clothing for weather changes.
  • The Service will provide protective clothing including smocks/aprons to be worn during messy activities. 
  • Spare clothing will be available if required.

  • Children can choose to wear their shoes both indoors and outdoors whilst playing. Educators must support the child’s decision and designated places are available for children to put their shoes.
  • It is recommended that young children be encouraged to walk barefoot as much as possible, as this develops the muscles and ligaments in the foot, increases the strength of the foot arch, improves proprioception and contributes to good posture.
  • Educators must respect a parent/guardian’s request in relation to their child being able to play bare feet indoors and outdoors.
Contact us to view our Children’s Clothing, Comfort and Footwear Policy in full.
Q.Behaviour Policy

Vital to children’s growth and development is learning how their behaviour affects themselves and others. To develop resilience, children need to be able to express their emotions appropriately; to feel safe and protected; to have their cultural, religious and racial diversity respected; and to be held to consistent expectations. It is essential for children to have their feelings acknowledged and accepted.

Our Educators develop responsive, warm, trusting relationships with children and their families. We offer clear guidelines about acceptable behaviours; involvement in determining appropriate strategies for dealing with challenging behaviour; avenues of support for parenting skills; and non-judgmental communication.

Contact us to view our Behaviour Policy in full.